Patient-centered care is one of the six factors of quality in healthcare. Yet, there are many opportunities for improved patient-centered care.
To anyone that has had to fill out a form or receive a form from a healthcare provider or practice, there is a great likelihood of being told to ‘fax it back’.
Yet, how many have access to a fax machine at home?
Next, you are working to find a way to get the information back to or from the healthcare facility or organization that is not through a fax machine.
Knowing most do not have a fax machine, and encountering this issue, this is one example of an opportunity to improve patient-centered care.
In the bigger picture, healthcare has opportunities to explore the healthcare experience through the eyes of patients and unveil the blind spots to truly address patient-centeredness.
This is just one example but there are many others.
The article here provides several factors that contribute to the persistent challenge however, at some point, we will not be using fax machines….
In the meantime, one area of impact is on quality through that patient experience.
~ Dr. Kelley