May you find the opportunity in every challenge.

The internet erupted on Saturday about something that Senator Walsh in Washington State said in a hearing about nurses. Her tone and underlying assumptions about our ability to play cards while at work were very disrespectful to the 4 million of us in the United States.

This is the second time in a few years where someone in the public eye made an uninformed statement about the most trusted profession in the United States for 17 years in a row.

I’ve learned over the years, through my own entrepreneurial endeavors, that assuming statements are often due to a lack of knowledge.

If we had to put a care plan together and form a nursing diagnosis for this situation, we’d likely use something similar to: “Knowledge deficit related to the reality of being a nurse.

 

Let me share some of my realities about being a nurse:

  • I never played cards while caring for patients. (I’ve never played cards in any of my nursing roles over the last 19 years).

Some things that I always did while caring for patients include:

  • I always felt as though despite all that I had done for my patients, there was more I could have done to care for them as I left each day over and above what was necessary. (Try carrying that around at the end of every shift and having it add up over time).
  • I always dreaded night shift because that first hour was the most anxiety provoking for me. Parents wanted to put their children to bed to get their rest (understandably so). I would be getting out of report around 7:30pm not even having prepared any of the 8 o’clock meds for my 4-5 patients all due at the same time.

 As nurses, we know we have to prioritize those patients that are in need first but try telling one parent that his or her child needs to wait while you care for another. That is REALLY hard to do. I often wouldn’t finish that first 8 o’clock med round until 11 o’clock at night.

(OF NOTE: Why do we expect nurses to deliver all of their patients’ meds in the same hour right after starting their shift and not having assessed any of them yet? Can someone find a new innovative solution to this system level problem?)

  • I always worried about whether or not one of my assigned patients would code on me during my shift. I often had palpitations before work each morning because of this concern.
  • I always wanted my patients to have a new clean bed or crib and bathed (if an infant) or have an opportunity to shower if possible. This wasn’t required but it was something I felt was important to do.
  • I always prioritized my patients and their families over my own personal needs for nourishment over 12 hours. Sometimes I wouldn’t eat anything until 8 or 9 hours into my 12-hour shift.

 

I say this about myself, but I know that I am not alone. Perhaps I had palpitations more than other nurses, but the other statements are likely transferable to most if not all other nurses.

Today, I spent a lot of time on my computer catching up on some things.  While working at my desk, I would occasionally open Twitter in seek of a distraction.  I could not open Twitter without a flurry of reactions to Senator Walsh’s remarks today.

Throughout the day, I continued to think of the Woodhull Report. In the most recent report, the results demonstrated that nurses are only cited in 2% of journalists’ stories.

If we are only in 2% of stories, how can we assume that the public knows the extent of our work? Well, one thing we can safely say going forward is that everyone will know we don’t play cards. :) 

Yet, this just scratches the surface. How do we use this unfortunate incident that set Twitter ablaze today as an indication that we can do more as a profession to educate others on what we do?

How do we proactively educate a nation on why we are the most trusted profession year after year at a level that abominates the possibility of such comments from happening in the future?

Honestly, it starts with us, the nursing professionals. If we each share our knowledgeable voices on a proactive and consistent basis in a consumable way, we can begin to make the positive change necessary to dispel misconceptions and assumptions.

Think about how you might be able to share something you know with others that might not know it.

We’re trained for this! We educate our patients every day about things they do not know but need to know for their own health and wellbeing.

How can you educate others through your spoken or written words in a way that can influence their perspective? How can you present the information in a way that opens the door for the reader or listener to want to know more and ask more questions?

If I can educate someone not in healthcare about the role of nurses in informatics, interoperability, and innovation, you can find your niche and do the same.

 

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It is all about the process.

I am a nurse, an informaticist, and at times, I am also a patient. Last summer, I made an appointment for a vision exam. I was getting into my car to drive to the office when I noticed I had a voice mail. The voice mail was from the office letting someone else know that her glasses were in and she could come pick them up. I thought, ‘well that is strange, I’ll have to let them know when I get there that they called the wrong number’. What I should have done was call right back. Had I called back, I would have found out that my appointment needed to be rescheduled due to a malfunction with the equipment that day. (Instead, I drove to the office and found out in person). Although, had I called when I got the voicemail, I wouldn’t have identified the informatics challenge I saw upon arrival to the office. Read more

The Opportunity to Use Technology to Effectively Engage Family & Friends

Promoting patient-provider relationships and patient engagement in one’s own health care delivery are two topics that often come up for current discussion. I believe both are necessary for quality patient health outcomes. However, establishing a patient-provider relationship and engaging the patient are both areas that require continuous efforts from the providers and the patients. We as health care professionals are responsible for educating patients and their families about the patient’s health condition. Yet, the patient (and family) is also responsible for ensuring an understanding of his or her health condition, as well as asking questions to clarify the disseminated information. Read more

“Where’s my sheet?!”
Introducing Know My Patient™

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“Where’s my sheet?!”

Nurses, you know the sheet I’m referring to…you also know the feeling of panic that rushes over you when you can’t find it. “Where did I leave it? I need that to know my patients!” This sheet is a piece of paper that is the nurses’ daily lifeline to knowing their patients.

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I have an idea.

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Hopefully that sentence resonates with you. Everyone has ideas that come to us – all of a sudden – and usually when we are faced with a challenge. Ideas are important because they are the currency for innovating – for developing new solutions to existing problems. Without ideas we would be limited in creativity, change, and improvements in our lives. In health care, ideas have led to new solutions that transform the way we collect, communicate, exchange, analyze, and evaluate information. Yet, we need more ideas that lead to new solutions that can even further improve the structure, process, and outcomes of quality health care delivery.

A few months ago, I was invited to guest lecture to graduate nursing students at Northeastern University about innovation. I asked each student to formulate a problem that they see each day while working and bring it to class. During class we identified each problem and then I asked each nursing student to formulate a potential solution. Every student had a very real problem they are faced with each day at work – some were more complex than others – but we were able to form solutions that were reasonable and achievable with the right support, enthusiasm, and guidance. The nursing students felt empowered to work to address the identified problems. I hope that they did follow up and begin the process toward improving the desired outcomes.

I offer this scenario to encourage others to develop their ideas and foster further innovation in health care. Each day I see new problems that need to be solved. This blog, Know My Voice™ started as an idea. I wanted a way to share my informatics perspective, or voice, with a larger and broader audience than I could physically reach in the same amount of time. I look forward to seeing the future developments and impact of Know My Voice™ over time.